Aura USA LLC operates the www.aurasystems.us website, which provides the SERVICE.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the Aura Systems USA website.
If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy. Our Privacy Policy was created with the help of the Privacy Policy Template Generator.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at www.aurasystems.us, unless otherwise defined in this Privacy Policy.
Information Collection and Use
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.
What kind of personal data are collected and processed by Aura USA LLC?
All personal data provided by you through the Services are processed by Aura USA LLC. We may collect personal data directly from you and automatically through our use of cookies and other data collection technologies on our Website. We may also collect your personal data from third-party sources, such as our Aura distributors, references you list on applications and forms, and third parties to whom you direct us to collect your personal data. We will treat personal data collected from third-party sources in accordance with this Privacy Policy, but we are not responsible or liable for the accuracy of the information provided by third parties or for the third-party policies or practices. The personal data we collect are strictly limited to those necessary to provide you with Services, including to process your request or manage our services, or as further described of this Privacy Policy:
•Identification data: Title, first name, last name, customer number,
•Contact Details: E-mail address, postal address, phone number, fax number.
•Data related to your demonstration request: Date of request and demonstration, authorized Aura distributor / dealer conducting demonstration, identified cleaning needs, product(s) presented, feedback.
•Commercial Data: Data related to your order, such as order number, date, product model, serial number, returned products, reasons for returning, warranty.
•Customer relationship management data such as order history, order frequency, requests for information / complaints (date, subject, action taken), communications with Aura USA LLC Services
•Data related to your information request, such as availability (full-time, part-time, college student), and any other information you might include in your message to us
•Data related to your personal life and preferences: Marital status, job, call notes, lead score (allergies, children, health, pets, love to clean, homeowner, etc.)
•Also, the Websites automatically collect the following data through cookies and other data tracking technologies:
•Internet or other electronic network activity information; Date and time of connection, IP address, browser type, browser language, event logs. These data are necessary for the proper functioning of the Website and Services, as well as internal business analytics purposes such as audience measurement.
•The provision of certain types of personal data may be necessary or optional, depending on the Services you wish to receive. Mandatory data will be marked as such at the moment of collection of your personal data. If you refuse to provide mandatory data, Aura USA LLC may not be able to provide you with the Service you requested or respond to your other requests.
For what purposes does AURA USA LLC use your personal data?
Aura USA LLC processes your personal data to provide our Services to you for the following purposes:
•Managing your demonstration request: To put you in contact with an authorized Aura distributor in your area for purposes of scheduling a demonstration.
•Managing customer support service: To answer your questions, to address your warranty requests, to address your complaints.
•To conduct statistical analyses on sales of Aura USA LLC products.
•To customize Website contents and your navigation through our Websites.
•To facilitate your navigation of the Websites.
•To take steps designed to protect the security of the Websites.
•To act against any violations.
•To manage any dispute or litigation.
•To comply with legal and regulatory obligations.
•To process your requests to exercise your rights.
Cookies
Our website uses these "cookies" to collection information and to improve our Service. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
Service Providers
We may employ third-party companies and individuals due to the following reasons:
•To facilitate our Service;
•To provide the Service on our behalf;
•To perform Service-related services; or
•To assist us in analyzing how our Service is used.
We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.
Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us thru contact information on the website.